My Customer Account

With the One Internet America Customer Portal you can check your data usage, investigate and initiate a change of plan and view your latest invoices and statements.

To access to your CUSTOMER ACCOUNT portal, please click the button above (A new window will open).

If  you have any issues accessing to your account, please contact us.

When will I receive my bill?

Your One Internet America account will commence Billing on the day your first service is installed (or One Internet America is notified that the service was recently installed).

Invoice will be prorated to the next billing cycle and account invoice will be generated the 1st day of every month.

How will I receive my bill?

One Internet America sends Invoices to our customers via email, to their nominated Billing Email Address. To update your Billing Email Address, either log into One Internet America Customer Portal, or call Customer Service on 909-457-0906.

By mail invoices can be requested for an additional $2.00 x month.

How much time do I have to pay my bill?

Since internet and phone services are prepaid, your invoice is due every 1 st day of the month.

Invoices are overdue 15 days after issued with 10 more days of grace period.

What methods of payments do you accept?

We accept the following payment methods:

Visa

Mastercard

American Express

Discovery

Company Check

Cashier Check

My account is suspended, what can I do?

Your One Internet America account will suspended automatically by our automated billing system without any interaction of our staff 10 days after your bill became over due.

The simple way to un-suspend your account is by login into the customer portal and have your account current by making a payment online.

Calling One Internet America to un-suspend your account will generate a late fee of $25.00 for manual re-activation.

How automatic payment works?

Once your account is due (if you’ve selected an automatic payment method) One Internet America will attempt to request a payment from your bank within 24 hours.

If this attempt is declined, we’ll attempt to process the payments a few more times during the month. If your payment is declined, or we receive some other important notification from your bank about your payment, then an email will be sent notifying you of the problem.

Who are authorized account holders?

Administrative (Authorised Person): Full access to your account

Billing (Contact Person): Access to Billing and Account information e.g., account balances, payment status, current plan, etc.

Technical (Contact Person): Access to Technical information e.g., passwords, IP addresses, support tickets, etc.

User (Contact Person): Access to general usage information and order statuses.

 

When will I receive my bill?

Your One Internet America account will commence Billing on the day your first service is installed (or One Internet America is notified that the service was recently installed).

Invoice will be prorated to the next billing cycle and account invoice will be generated the 1st day of every month.